HPE OneView 2.0.7: “Unable to retrieve asset tag information from the iLO.”

Our HPE OneView was recently updated to the new build 2.07 without difficulties. But today, when adding a the iLO of a ProLiant DL360p Gen8 by the hardware page, the operation has failed with the error: “Unable to retrieve asset tag information from the iLO.”

OneView207-error-assetTrying to add/remove does nothing, and restoring to the defaults the iLO and BIOS was useless… analyzing the log and information in the BIOS, I noticed than HPE OneView doesn’t like that the filed “Server Asset Tag” is empty. I don’t know if this is specific to this server or a bug in HPE OneView 2.0.7, but the only way to add the ProLiant DL360p Gen8 without error was to add a “Server Asset Tag” into the BIOS.

If you’re stuck with the same issue, you can add a Server Asset Tag by rebooting the server and:

  1. Press F9 to enter the BIOS settings
  2. Go to Server Asset Text

    oneview-error-bios1

  3. Go to Server Info Text

    oneview-error-bios2

  4. Edit Server Asset Tag and add a text

    oneview-error-bios3

  5. Press ESC until it asks to save and then press F10

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